Return of goods

 You can return goods from our PKtechnik-Trailers e-shop without giving a reason at any of our stores, or send them to our warehouse address, from which most orders are shipped. An integral part of the returned goods must be a tax document (invoice), and ideally also a completed return form, for correct identification of the order and smooth and quick processing of the return of goods.  

The RETURN OF GOODS form can be downloaded here:  

Shipping address for the carrier:

PK Technik sro
Buštěhradská 453
Hřebeč 273 45

I have received the goods, I want to return them because they do not suit me:

  You can change your mind about a purchase made so-called remotely within 14 days. The reason is that you were not able to view and try on the goods ordered online, from a catalogue or by telephone. You can therefore let the trader know within 14 days of receiving the goods that you are withdrawing from the contract. You must do this no later than the last day of this period, for example by sending an e-mail or letter.

  In order to use the fourteen-day period to familiarize yourself with the product, it is naturally necessary to take delivery of the goods first. In addition to payment, this is one of the basic obligations of the buyer. You can withdraw from the contract, but this will not happen if you do not go to the post office to pick up the package or do not collect it from the courier. Without withdrawal, the contract is still valid, and this unnecessarily incurs costs, especially for the seller, who may demand that you take delivery and pay for the item.

You can use the form provided by the trader   to withdraw from the contract . The law does not require a written form, but the withdrawal should be made in such a way that you later have proof that you have withdrawn from the contract and when you did so. It is not necessary to state the relevant section of the Civil Code in the notice of withdrawal. It is enough to write that you are withdrawing from the contract for the purchase of specific goods, and to attach the date and signature. It is also not necessary to state the reason why you decided to do so.

You return the goods, we return the money:

  Within 14 days of purchasing the goods and subsequently withdrawing from the contract, you must send the goods back to the merchant at your own expense. Both steps can be combined, i.e. sending a package with the goods and a notice of withdrawal. However, do not simply send the goods back without communication and cooperation from your side . Returned goods without identification of the order or customer cannot be accepted or exchanged. The merchant's procedure is determined by the Civil Code. When we receive the withdrawal from the contract, we have 14 days to refund your money. However, we may withhold it until we are sure that you will actually return the goods. 

Not everything from the ESHOP can be returned:

  There are exceptions to every rule, and this is no different when withdrawing from a contract concluded in an e-shop. For example, you cannot withdraw from a contract for the supply of custom-made goods, or if the goods are sold in a closed or sealed package, which you have removed from this package and broken the package. In justified cases, the law thus provides protection to entrepreneurs from frivolous customers who do not think carefully about their purchase in advance.   An e-shop is not a rental shop , and therefore abuse of the right to withdraw within the 14-day period, or negligent handling and damage to the item, is covered by consumer liability for the reduction in the value of the goods. If the trader discovers damage, he is entitled to compensation, which he will deduct from the refunded amount. However, the absence of information about the right to withdraw from the contract means that the trader loses the right to this compensation.