Complaint Procedure
1. General Provisions
These Complaints Rules and Regulations govern the procedure for claiming goods purchased at the e-shop www.pktechnik-trailers.com
Billing Details:
PK Technik s.r.o.
Holečkova 799/99
15000 Prague
Czech Republic
ID: 24200247
VAT ID: CZ24200247
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 188025
Premises (Claims Receipt):
PK Technik s.r.o.
Buštěhradská 453
27345 Hřebeč
Czech Republic
Contact: reklamace@pktechnik-trailers.com, +420 775 551 000
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Returns - form for download
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Warranty Claims - form for download
Legal relations between the seller and the buyer are governed by Act No. 89/2012 Coll., Civil Code, as amended. If the buyer is a consumer, these relations are also governed by Act No. 634/1992 Coll., on Consumer Protection, as amended.
2. Liability for Defects and Time Limits
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Consumer: We are liable for defects that manifest within 24 months of takeover. If a defect manifests within the first 12 months, it is presumed that the goods were defective already at takeover.
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Entrepreneur (B2B): We are liable for defects that the item has at the time of transfer of risk of damage (upon takeover). The buyer is obliged to inspect the goods without undue delay. Obvious defects must be reported immediately, at the latest within 24 hours.
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Exclusions: A claim cannot be made for normal wear and tear, mechanical damage, weather effects, or defects caused by unprofessional installation (unless proven otherwise). For consumer goods (batteries, power supplies), the service life/capacity is limited to 6 months unless stated otherwise.
3. Filing a Claim:
- Deliver the goods to the address of the premises in Hřebeč
PK Technik s.r.o.
Buštěhradská 453
27345 Hřebeč
Czech Republic
- The following must be provided for the claim:
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Proof of purchase (invoice)
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For parts requiring professional installation: Installation confirmation (document from a service center stating the procedure, VIN/Registration plate of the vehicle, and part codes)
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Diagnostic report (if relevant for assessing the defect)
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Goods must be handed over for assessment complete. In certain cases, the part may be damaged/destroyed during professional testing (if the defect is not proven, there is no right to compensation for the part destroyed in this way).
Claims for Defects (Non-business individuals)
If the goods are defective, the consumer has the right to:
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Removal of the defect (repair) or delivery of a new item (if not disproportionate).
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A discount or withdrawal from the contract if the seller does not remove the defect, the defect recurs (3x the same), or the defect is a material breach of contract.
Claims for Defects (Business individuals)
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In the case of repairable defects, it is always an immaterial breach of contract. The seller chooses between repair, replacement, or a discount.
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In the case of non-repairable defects (material breach), the buyer has the right to replacement, a discount, or withdrawal.
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Compensation for damage is limited to the purchase price of the goods.
4. Settlement of the Claim
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We will decide on the claim immediately; in complex cases (assessment by the manufacturer) within 3 working days. The time required for a professional assessment of the defect (e.g., the time the product travels to an authorized service center or the manufacturer and technical analysis takes place there) is not included in the aforementioned 3 days.
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The claim will be settled no later than within 30 days (for consumers), unless a longer period is agreed upon. If the 30th day is a Saturday, Sunday, or holiday, the end of the period is moved to the nearest working day.
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In the event of an unjustified claim (if the defect is not proven), the seller is entitled to claim compensation for costs purposefully incurred for testing.
These Complaints Rules and Regulations come into effect on January 6, 2023.